WELCOME TO UNSCRIPTD ONLINE STORE

Get your questions answered without stress or delay

FAQS

Once your order is placed, the order takes 1-2 business days to process. In addition to the processing time, standard shipping takes 3-5 business days. Please note, during sale events or within 3 days of a new collection launch you may experience a 3-5 delay in receiving your order. International deliveries will take up to 7-10 business days. (Please note: Business days do not include the weekend). If you have a pre-order item in your order, your whole order will be shipped together at the same time as the pre-order shipping date. We request you to place a separate order for the items you would like to receive prior.

Please bear in mind due to different computer monitors/calibrations colors may vary slightly from the picture. Although every effort is made to photograph garments in truest form and describe these in detail, we cannot guarantee every monitor will accurately depict the actual color of the product.

Each Unscriptd piece is hand made. Each garment has care instructions listed in the product page and we will also include a care note in the delivery box. We recommend dry cleaning all dark colored garments and for the rest hand wash in cold water.

As you are visiting our store all prices displayed are in Nigerian Naira

The size guide serves as a general guideline for helping you find your correct size fit. Please bear in mind our silhouettes do vary from a slim to oversized fitting – so please always check the description. If you have any questions regarding a fit of a garment please email customer care before purchasing.

Once an order is placed, we’re unable to make changes as the shipping process has already started. Our orders are processed immediately so once an order ships we are unable to cancel this. If you do need us to cancel your order please email customer care right away including your order number and full name in your request. Always ensure your shipping address is correct. Any order with an invalid address will be automatically returned and cause a delay in delivery time. If you have entered an incorrect delivery address, please contact customer care.

Once you’ve received your shipping confirmation email you can track by clicking on the tracking link and see the status of your delivery. Please note that it may take 24 hours for tracking updates to appear.

After you have added your items to your cart, please select to proceed to checkout. You will have the option to add your discount code or promo code to your order. Please bear in mind, only one discount code can be redeemed per order.

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will replace it or refund the cost as long as it has been returned within a 7 day return period. If you have received a faulty item, you will need to upload images of the damage in order for the team to investigate. We will replace the item if stock is available or refund the amount upon return.

If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

We accept all major Credit and Debit Cards (Visa, Mastercard, Amex, Diners Club and Maestro) for domestic and international online purchases. You can also pay via net banking or use our affiliated online wallets. If you would like to pay via bank transfer please send us an email.

Currently we do not accept COD.

Sign up to the Unscriptd newsletter

Enjoy early access to unscriptd’s collections, sales, special gifts, and other rewards.


Search